IPweb.ru support

Promotion Frequently Asked Questions

  • Our service is used by thousands of people. If you order a promotion, our users will perform certain actions of your choice - for example, go to the site from the search engine, click on the advertisement or put a kid. For this they receive a small fee. Thus, advertisers get natural traffic and carry out their tasks with live people, and our users are motivated for quality work, as they get paid for it.

  • See also:
  • Video instructions for website promotion:

  • Video instructions for social media promotion:

  • Video instructions for e-mail advertisement:

Common problems

  • Make sure you have added funds to the campaign account, and not to your account account. To transfer funds from your account to your campaign account, on the "Your Sites" page, click the dollar icon ($) next to the campaign name.

  • It is possible that your campaign has run out of times to show. Try adding times for the selected campaign (column "times to show on the account" on the "Your sites" page .

  • See also:
  • You may be using geographic or demographic targeting that is too limited. If, for example, there are not enough users of the system in the selected regions, the number of visits will decrease. Try to expand geography. As for demographic targeting, we recommend using it only when promoting in social networks.

  • This campaign may be configured for less than 1 impression per day for one IP. Try to increase this amount. This parameter is changed when editing an ad campaign in the "advanced settings" section.

  • You can also enable the "Unique IP for the whole category" setting, which means that the number of visits available for a particular user within each campaign will be distributed among all campaigns in the category with this setting. Because of this, the number of visits may decrease.

  • See also:

Suitable links from the Help section

Frequently Asked Questions about earnings

  • Most likely, you recently replenished your account through one payment system and are now trying to withdraw funds through another. This violates the terms of use of the service (paragraph 1.6):

    It is strictly forbidden to use the IPweb.ru system as an exchange point for Internet currencies / payment systems. In case of replenishment of an account by a user in one currency / payment system and subsequent attempt to withdraw funds in another currency / payment system, the account is blocked with all funds in the account.
  • To remove the block, you must completely spend these funds to pay for the services of the service, i.e. charge them to the account of the advertising campaign and mailing, and wait for the moment when the entire amount will be completely spent (i.e., it will be physically impossible to charge it back to the account balance). After that, the withdrawal will be automatically unlocked.

  • Credits can be spent on promotion instead of money, or used to distribute your referral link. To use credits, order an advertising campaign "Free visits on 1 page". If you do not want to receive credits for viewing sites, go to your personal account and check the box "Do not show sites for loans."

  • See also:
  • A letter with a link to activation comes in the mail after registration.

  • If you did not receive this letter after registration, check the Spam folder

  • If you have entered the wrong e-mail or do not have access to the specified e-mail, then specify the correct e-mail in the Personal Account and click the orange button " Get the activation code ", which is located directly below the field with your e-mail.

  • First of all, click the "I disagree, the task was completed correctly" button in the task itself and describe in detail the essence of the problem. The button location is shown in the screenshot. How to complain about the task If you timely complained about the missed task through this button, the moderator will check the task and charge you the reward .

  • If you have already closed the tab with the task or for any other reason want to contact support directly, be sure to copy the address of the task (for example, the address of the VKontakte group you need to join) and attach the link to the contact. When contacting support, it’s best to attach a screenshot of the completed task .

  • Before you confirm your assignment on YouTube, you need to pause a longer time . This is due to the fact that YouTube does not immediately process the results of user actions and it takes time to fix them in the database.

  • If this does not help, send a complaint to the moderators about the task that was completed by clicking the button "I do not agree, the task was executed correctly". In this case, the job will be rechecked after a while, and the payment is credited to your account, which you will receive a "bell" message.

  • Use the Password recovery function.

  • To do this, enter your username or e-mail in the appropriate fields, click the "I'm not a robot" button, go through the test and click the "Send password by e-mail" button.

General issues

  • Connect your accounts in social networks to the IPweb account in your account on the tab social networks.

  • Use the IPweb Surf earnings program.

  • Work during the day (during working hours).

  • Subscribe to the newsletter in the personal account.

  • Regularly clean cookies and cache of IPweb Surf. To do this, open the "File" menu item and select "Clear cookies and browser cache."

Suitable links from the Help section

Have not found what you were looking for?

Or contact us in another way:

  • +7 (915) 204-2151

Callback form

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